Questions About Zizzz Deliveries and Returns

White Zizzz carton package

How long will it take for my goods to be delivered?

The delivery time depends on the country in which you live:

- Switzerland: 2-3 working days
- Germany: 2-3 working days
- all other EU countries: 4-6 working days

Please note that the mentioned delivery times are only indicative.

Who delivers my goods?

In Switzerland, we work with the Swiss Post for all our deliveries. We use Amazon for our logistics in all EU countries. Amazon uses well-known carriers such as DHL, TNT and MRW for the delivery.

Do you deliver for free?

Yes. We ship all our goods delivered in the EU and Switzerland free of charge.

What is the Zizzz return policy?

We’re proud of our high-quality products. If you are not satisfied, you can return a product within 15 days if it is not used or damaged. We will credit payment for products returned within 15 days of the purchase date in the same form as the original payment type.

Unless the return is due to a manufacturing defect, you have to pay for shipping. These terms are only valid if you bought a product directly from our website.

How to return a product?

Return procedures depend on your country of residence. If you would like to return a shipment, please write to sales@zizzz.ch and we will send you detailed instructions.